Privacy Policy

O’Shea Trades Pty Ltd is committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, contact us or engage our services.

Who we are

O’Shea Trades is operated by:

O’Shea Trades Pty Ltd
ABN: 45 161 275 449
Plumbing Licence: 52736
Registered Electrical Contractor: REC-36928
Domestic Builder – Unlimited: DB-U 101491

This Privacy Policy applies to personal information collected by O’Shea Trades through our website, communications and delivery of our plumbing, electrical, roofing, renovations and trades services.

Personal information we collect

We may collect personal information, including:

your name
telephone number
email address
residential, billing or service address
details relating to enquiries, quotations, bookings or services
payment and transaction information
photographs, inspection records or information relating to a property or service, and
any other information you voluntarily provide

We only collect personal information that is reasonably necessary to provide our services, respond to enquiries or meet our legal and regulatory obligations.

How we collect personal information

We may collect personal information when you:

submit an enquiry through our website
contact us by telephone, email, SMS or online form
request a quotation or book a service
engage us to provide plumbing, electrical, roofing, renovations or other trades services
make a payment, or
otherwise communicate with our team

We may also collect limited technical information, such as your IP address, device type and browser type, for website analytics and performance monitoring.

How we use personal information

We may use personal information to:

respond to enquiries and service requests
provide plumbing, electrical, roofing, renovations and trades services
prepare quotations, invoices and job documentation
process payments
communicate with customers regarding bookings, appointments and services
maintain customer, compliance and warranty records
improve our website, services and customer experience
meet legal, licensing and regulatory obligations, and
support advertising and marketing activities where permitted by law.

We do not sell personal information.

Disclosure of personal information

We may disclose personal information:

to employees, contractors and licensed tradespeople involved in providing our services
to suppliers, manufacturers and service providers who support our business
to booking, payment, analytics, call-tracking, marketing and IT providers
to regulators, councils, inspectors or other authorities where required, and
where otherwise required or authorised by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with applicable privacy obligations.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored in secure electronic systems, cloud-based platforms and physical records and is accessed only where reasonably necessary for legitimate business purposes.

Some technology and cloud service providers may process or store information outside Australia.

Cookies and website analytics

Our website may use cookies and third-party analytics tools, such as Google Analytics, to:

understand how visitors use our website
monitor website performance
improve website functionality and content, and
measure advertising effectiveness

You can control or disable cookies through your browser settings.

Advertising and marketing technologies

We may use advertising and marketing technologies provided by platforms such as Google and Meta to:

understand how users interact with our website
measure the performance of advertising campaigns
create advertising audiences, and
provide more relevant advertising

These services may use cookies, pixels, tags and similar technologies to collect information such as pages visited, website actions, device information and IP address.

We may photograph or record our work for job records, quality assurance, training and marketing. We may use images of our workmanship where the customer, occupants and property are not reasonably identifiable. We will seek consent before publishing identifiable images.

We do not sell personal information.

You can manage how your information is used for advertising through your browser, cookie and platform settings.

Marketing communications

Where permitted by law, we may use your contact details to provide service reminders, promotions, offers and information about O’Shea Trades.

You may unsubscribe at any time by using the unsubscribe link in an email, following the opt-out instructions in an SMS or contacting us directly.

We may continue to send communications that are reasonably necessary to manage an enquiry, booking, service, payment or warranty.

Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us.

We may need to verify your identity before processing a request and will respond within a reasonable timeframe, subject to applicable legal requirements.