These Terms of Use govern your use of the O’Shea Trades website and the services provided by O’Shea Trades Pty Ltd.

By accessing this website, making a booking or engaging our services, you agree to these Terms of Use.

Business details

O’Shea Trades is operated by:

• O’Shea Trades Pty Ltd
• ABN: 45 161 275 449
• Plumbing Licence: 52736
• Registered Electrical Contractor: REC-36928
• Domestic Builder – Unlimited: DB-U 101491

O’Shea Trades provides services through appropriately licensed, registered and qualified tradespeople in accordance with applicable Victorian laws and regulatory requirements.

Website use

The information on this website is provided for general information only.

While we take reasonable care to ensure that the information is accurate and current, we do not warrant that it is complete or suitable for your particular property, system or circumstances.

Information provided on this website is not a substitute for an inspection or assessment by an appropriately qualified tradesperson.

You must not misuse this website, attempt to interfere with its operation or use its content for any unlawful purpose.

Where our website includes an AI assistant or chatbot, its responses are provided for general information only, may not always be accurate or relevant, and are not a substitute for confirmation or an on-site assessment by an O’Shea Trades representative.

Services

O’Shea Trades provides residential and commercial services, which may include:

• plumbing and drainage
• electrical services
• heating and cooling
• roofing and guttering
• building and renovation work
• inspections, repairs and maintenance, and
• related home and property services

The availability of services may vary depending on location, timing, technician availability, licensing requirements and operational capacity.

Regulated work will be completed or supervised by appropriately licensed or registered practitioners.

Where required by law, applicable compliance documentation will be issued or arranged, including plumbing compliance certificates and Certificates of Electrical Safety.

Quotes, estimates and pricing

Any pricing, estimates, or service descriptions displayed on this website are indicative only unless expressly stated otherwise.

Final pricing may vary depending on factors including:

• the scope of work
• the results of an on-site inspection
• site access and working conditions
• the condition of existing systems
• concealed or unexpected defects
• materials, equipment and labour required
• regulatory or compliance issues
• permits, inspections or third-party services, and
• additional work requested or approved by the customer.

The scope, inclusions, exclusions, payment terms and specific conditions applying to work will be provided in the relevant quotation, proposal, booking confirmation or contract.

Additional work or variations will be discussed with the customer and approved before proceeding, where reasonably practicable.

Service and attendance fees

A service, attendance, inspection or diagnostic fee may apply where disclosed at the time of enquiry, booking or attendance.

This fee may cover travel, technician attendance, investigation, assessment and professional advice. It may remain payable where the customer chooses not to proceed with further work.

Where a promotion or no-attendance-fee offer applies, the specific eligibility requirements and exclusions will be disclosed as part of that offer.

Payment

Payment terms will be stated in the relevant quotation, invoice or contract.

Unless otherwise agreed in writing, payment for service and maintenance work is due upon completion.

Deposits or progress payments may apply to larger work, projects, special-order materials or work requiring permits and inspections.

All deposits, progress payments and domestic building payment arrangements will be managed in accordance with applicable Victorian legislation.

Cancellations and property access

Customers must provide reasonable and safe access to the property and relevant work areas at the scheduled time.

Customers should provide at least 24 hours’ notice when cancelling or rescheduling an appointment.

A reasonable cancellation, attendance or rescheduling fee may apply where:

• insufficient notice is provided
• a technician has already been dispatched
• access to the property is unavailable
• the site is unsafe or not ready for the work, or
• labour, equipment or materials have been specifically allocated

Any fee will be applied only to the extent permitted by law and will reflect the reasonable costs incurred.

Existing and concealed conditions

Quotations and service recommendations are based on the conditions visible and reasonably identifiable at the time of inspection.

Additional work or costs may arise where we identify:

• concealed damage or deterioration
• defective or non-compliant existing work
• asbestos or other hazardous materials
• inaccessible services
• structural issues
• underground obstructions
• damaged or collapsed pipework
• unsafe electrical or plumbing installations, or
• other conditions that could not reasonably have been identified beforehand

Where practicable, we will explain the issue and obtain approval before completing additional work.

We may stop or suspend work where continuing would be unsafe, unlawful or likely to cause damage.

Australian Consumer Law

Nothing in these Terms of Use excludes, restricts or modifies any right, guarantee or remedy available
under the Australian Consumer Law or other applicable legislation.

Our goods and services come with consumer guarantees that cannot be excluded under Australian law.

Any warranty provided by O’Shea Trades operates in addition to, and does not replace, your statutory
rights.

Limitation of liability

To the maximum extent permitted by law:

• we are not responsible for loss arising from reliance on general website information without a property- specific assessment
• we are not responsible for defects or damage outside the agreed scope of work
• we are not responsible for pre-existing or concealed defects that could not reasonably have been identified, and
• we exclude liability for indirect or consequential loss that was not reasonably foreseeable

These limitations do not apply to any liability, consumer guarantee, right or remedy that cannot lawfully be excluded or limited.

Third-party links

This website may include links to third-party websites, suppliers or service providers.

These links are provided for convenience only. O’Shea Trades does not control and is not responsible for the content, security, accuracy or privacy practices of third-party websites.

Intellectual property

Unless otherwise stated, all content on this website, including text, photographs, graphics, videos, logos, designs and branding, is owned by or licensed to O’Shea Trades Pty Ltd.

You may view and use this content for personal and non-commercial purposes.

You must not reproduce, alter, distribute, publish or commercially use our website content without prior written consent, except where permitted by law.

Privacy

Personal information is collected, used, stored and disclosed in accordance with our Privacy Policy and applicable privacy legislation.

By using this website, making an enquiry or engaging our services, you acknowledge that we may collect and use personal information to:

• respond to enquiries
• arrange and provide services
• process payments
• maintain customer, compliance and warranty records
• communicate with you about your booking or service, and
• send marketing communications where permitted by law

Our complete Privacy Policy is available on our website.

Promotions and discounts

Promotions, discounts and savings codes may be subject to separate eligibility requirements, expiry dates, minimum spends and exclusions.

Unless the relevant offer expressly states otherwise:

• only one promotion, discount or savings code may be used per transaction
• offers cannot be combined
• offers cannot be applied retrospectively
• offers are not redeemable for cash, and
• service, diagnostic, permit, inspection, third-party and finance charges may be excluded

The complete conditions applying to an offer will be provided with the relevant promotion.

Building and renovation work

These general Terms of Use do not replace any contract, disclosure, cooling-off notice, insurance obligation or other requirement imposed by Victorian domestic building legislation.

Where a prescribed or major domestic building contract is required, the applicable contract and documentation must be completed before the relevant work commences.

The terms of a signed quotation, proposal or building contract will prevail over these general Terms of Use to the extent of any inconsistency.

Detailed service terms

Additional terms may apply to specific services, including plumbing, drainage, electrical, roofing, heating and cooling, renovations, building work and all trade services.

Those terms may address matters including:

• deposits and progress payments
• quotation validity
• variations
• customer-supplied products
• manufacturer warranties
• workmanship warranties
• drain and sewer conditions
• roofing and concealed conditions
• delays
• site safety
• overdue accounts, and
• cancellation or termination

The applicable terms will be included in or provided with the customer’s quotation, proposal or contract.

Changes to these Terms

We may update these Terms of Use from time to time.

The current version and its effective date will be published on this website.

Changes will apply prospectively and will not retrospectively alter an existing accepted quotation or contract unless agreed by the parties or required by law.

Governing law

These Terms of Use are governed by the laws of Victoria, Australia.

Any dispute is subject to the jurisdiction of the courts and tribunals of Victoria, subject to any rights or remedies available under applicable consumer, building or trade legislation.

Contact us

Questions about these Terms of Use may be directed to:

• O’Shea Trades Pty Ltd
• ABN: 45 161 275 449
• Plumbing Licence: 52736
• Registered Electrical Contractor: REC-36928
• Domestic Builder – Unlimited: DB-U 101491